The biggest airline of India, IndiGo, is encountering immense disruptions of operations of its whole network, which has already led to over a thousand flight cancellations during the last four days. Many passengers in major cities have to wait for several hours in terminals, where long queues of people have formed, with many passengers asking the airline for answers. The whole situation has exhausted and made the airports very messy, where the ground staff have become the first and target of the angry travellers despite being the ones who have the least control over the situation.
In the midst of the commotion, the actors Sonu Sood and Vir Das took the initiative of calming the situation through their social media accounts. By his post, Vir Das indicated that if the senior management of IndiGo did not want to upset the passengers, they should talk to them instead of putting the junior staff through all that.
Vir Das calls out mistreatment of junior staff.
On X (Twitter), actor-comedian Vir Das, on Saturday, shared a strong message asking passengers not to show their anger on ground staff. He pointed out that senior management, not helpless junior employees, should be present at the airports to take care of the passenger complaints. He wrote in his post that the “decent thing to do” would be for the whole senior leadership of IndiGo, including CEOs and VPs, to take turns at the airport counters. He argued that the decision-makers, not “terrified junior employees,” should be the ones facing the crowd since the frontline workers have “no power” but are still subjected to shouting and complaints.
The decent thing to do? The entire senior management of Indigo should be made to take shifts at the airport and stand there. From CEOs to VPs and such. The decision makers. Instead of the terrified junior employees with no power, cabin crew, and ground staff, who have been left…
— Vir Das (@thevirdas) December 6, 2025
Sonu Sood appeals for patience and humanity.
Actor Sonu Sood additionally shared a video message dealing with the situation between passengers and staff getting worse at the airports. He asked passengers not to lose their temper and to act respectfully to IndiGo employees and also reminded them that the ground personnel are equally pressured by the problem. He shared his message on social media, saying, “A delayed flight is irritating, but keep in mind the faces that are trying to solve it. Do not forget to be kind and modest with the IndiGo staff; they are also bearing the burden of cancellations. Let us show them our support.” Sonu said that the people at the counters are not the cause of the operational problems; they are just handling a very difficult situation with very limited control.
The airline’s operational issues spark nationwide frustration.
The airline has depicted the cancellations as a continuing operational challenge caused by staff shortages, problems with scheduling, and system-wide disturbances. The holiday travel season has started, and the airports are more crowded than ever; the sudden cancellations have created a lot of disturbances, around which IndiGo has decided to offer waivers on cancellations and rescheduling for travelers covered between December 5 and 15.
A reminder of empathy in times of public distress
The continual disruption of flights brings out the need for empathy towards the workers on the front line and the voices of Sonu Sood and Vir Das as the main reminders. Besides, the messages of the actors point to a bigger problem: that the people who are in direct contact with the customers in difficult times are the ones who suffer emotionally the most. The actors’ calls for good behavior are meant for the passengers, and therefore, they are the ones who should treat the ground staff with respect while the airline is trying to put things right as per reports. Sonu Sood and Vir Das have been the important reminders of the situation, and their presence as celebrities was significant since their remarks immediately focused national attention on the unfair treatment of ground staff during the flight crisis. Their influence helps shape public behavior, encouraging passengers to stay calm, act responsibly, and show empathy toward frontline workers.
